That sounds cool. I only have DSL right now. It’s slow and spotty. It’s through Century Link. Dealing with Century Link is maddening. Every once in a while, I’ll talk to someone (after about three pass ups) that know what’s going on.
When we moved to Norfork two years ago, I was told that I could not even have the DSL. How is that possible? The owners I bought from have Wifi right now through DSL.
“When they cancel, the next person on the waiting list will get that bandwidth and the waiting list on your trunk line is deep,” said the supervisor.
OK, that allows for one option, transfer the service from the seller of the house and take over that contract. There was one problem, the seller had a HUGE bundled deal with Century Link that included phone service at both their weekend place (the one we were buying in Norfork) and the primary residence in Columbia, Mo. It included home security, mobile phones, home land line phones and Internet for two homes.
So how do we split the services and then I assume the contract on the Nofrork residence? Two different techs tried to do it. There was all kinds of contracts passed in the mail, including documents that said the previous owner would relinquish ownership of the phone line.
For about two months, we didn’t even attempt it all. I just sent a check for a chunk of his costs and we kept everything the same. It probably wasn’t the correct thing to do, but I did not want to lose the Wifi. And, the previous owner was kind. After all, we met his asking price and did not ask for one fix. They had built the home 12 years previous and were hardly in it more than a few weekends a year. It was virtually a brand new home and had new heating and air updates just eight months old.
Finally, I got to one high level supervisor at Century Link who decided that she would just create a new account and transfer it to me. She said it was better than what we were doing at that time. I had to agree to keep the land line and the same number. I wanted that because it was the only way to have a 911 address in rural Baxter County. And the nearest cell phone tower – although close – is beyond a ridge and often doesn’t supply reliable service. We need the land line sometimes.
It was a complicated mess, not helped by the fact that the previous owners did not establish mail service (no need for it) or trash pickup. So in effect, it was off the grid. Century Link didn’t even have a correct address. We were in the city limits of Norfork, but they didn’t have the address on their grid. We have a well. No need for water, sewer or trash pickup. Both USPS and the city of Norfork only had a plot number of the sub division that was attached to their underground line. I lucked out on that phone call with the upper level supervisor when I suddenly realized that she might need a lot number of the sub division, not the actual physical address.
At that point, we had begun to get mail, after I installed a mail box and got it approved by the rural delivery person for the USPS. But it didn’t show up on the USPS grid for almost 6 months. I kept asking the local postmaster what I needed to do. She said, nothing else. We know where you are and we will deliver your mail. It just takes time for the system to update. Someone else can explain that if they can.
Now, for the punch line, North Arkansas Electric Cooperative is in the process of burying fiber optic cable in Baxter County. They tell me it’s going to take five years to get to every home in the county. They are close to me, within about 1,000 yards by the crow flight. But it is a winding 3 miles along the path they will take. There are 10 homes in that path. They haven’t committed to those 10 homes yet. We were not on the schedule as of December of 2019. The folks at the front desk of the coop told me to come in when the new year hits (now) to se the entire 2020 schedule. I need to do that, but I don’t have much hope that we are in the 2020 plan. Not enough homes for them to get excited about laying cable down our dirt road.
Thanks for the news on the big bird Internet. I hope to get the top end fiber optics from the coop, but I don’t know when.